Shipping Policy

We are pleased to offer fast and reliable delivery service for all orders placed on our online store. Below are the details of our shipping policy:

  1. Shipping areas
  • We ship throughout Canada and the United States.
  • For international orders (outside the United States), please contact us directly to check availability and specific shipping fees
  1. Shipping rates
  • Canada and United States :
    • Standard shipping: Free for orders of $100 or more (before taxes).
    • For orders under $100, shipping fees are calculated at checkout.
  • Express shipping: Additional fees may apply depending on the region and the selected courier service.
  1. Shipping delays
  • Standard shipping: Between 3 to 7 business days after order confirmation for Canada and 5 to 10 business days for the United States.
  • Express shipping: Between 1 to 3 business days, depending on your location.
  • Please note that delivery times may vary depending on product availability, customs for U.S. deliveries, and weather conditions.
  1. Order processing
  • Orders are processed and shipped Monday to Friday, except for holidays.
  • Orders placed before 1:00 PM will be processed the same day. Orders placed after 1:00 PM will be processed the next business day.
  1. Shipping tracking
  • A tracking number will be emailed to you as soon as your order is shipped.
  • You can track your delivery status online using this tracking number.
  1. Return and Exchange Policy
  • If you encounter an issue with your delivery (damaged product, wrong order), please contact us within 48 hours of receiving your package for a quick resolution.
  • For more details on returns and exchanges, please consult our return policy.
  1. Important information
  • Please ensure that the delivery address provided is correct and complete. We cannot be held responsible for packages lost due to incorrect addresses.
  • If a package is returned to us due to an incorrect address or failure to pick it up from the carrier, reshipping fees may apply.

We are committed to providing a shipping service that meets your expectations and making your online shopping experience as pleasant as possible. For any further questions, feel free to contact our customer service.

Thank you for your trust, and happy shopping at Infinima beauty shop!


 

  1. Order Processing • Orders are processed and shipped Monday to Friday, except for holidays.
    • Orders placed before 1:00 PM will be processed the same day. Orders placed after 1:00 PM will be processed the next business day.
  2. Shipment Tracking • A tracking number will be emailed to you as soon as your order is shipped.
    • You can track your delivery status online using this tracking number.
  3. Return and Exchange Policy • If you encounter an issue with your delivery (damaged product, wrong order), please contact us within 48 hours of receiving your package for a quick resolution.
    • For more details on returns and exchanges, please consult our return policy.
  4. Important Information • Please ensure that the delivery address provided is correct and complete. We cannot be held responsible for packages lost due to incorrect addresses.
    • If a package is returned to us due to an incorrect address or failure to pick it up from the carrier, reshipping fees may apply.

We are committed to providing a shipping service that meets your expectations and making your online shopping experience as pleasant as possible. For any further questions, feel free to contact our customer service.

Thank you for your trust, and happy shopping at Boutique Infinima!